Welcome to Elkarna ("we", "our", or "us"). This Privacy Policy explains how we collect, use, and protect your personal information when you use the Elkarna mobile application.
1. Information We Collect
When you place an order through the Elkarna app, we collect the following information:
- Name – to identify and address your order.
- Phone number – to contact you regarding your order status and delivery.
- Order details – items you purchase, quantities, and order notes.
We do not collect payment card details. All payments are handled manually (cash on delivery or in-store).
2. How We Use Your Information
We use your information solely for the following purposes:
- Processing and fulfilling your orders.
- Contacting you to confirm or update your order.
- Improving our service and application experience.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Data Storage and Security
Your data is stored securely on our servers. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. You may request deletion of your data at any time by contacting us.
5. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal data.
- Withdraw consent at any time.
6. Children's Privacy
Our application is not directed to children under the age of 13. We do not knowingly collect personal information from children.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this page.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- App: Elkarna
- Website: elkarna.com
- Email: meimid@yahoo.com